Dr. Hayes Blog

Jerry Hayes, OD presents a variety of tips and tactics designed to
bring more dollars to your bottom line. You are invited to
comment on the topics we cover.

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Dr. Neil Gailmard On Practice Growth And Delegation

By Jerry Hayes OD | 7/21/2009 - 9:05 am

Dear Jerry,

I have been reading the comments from other ODs about when I should take in an associate and think there are many very valid points.

Delegating certain portions of the exam is something I have a hard time with. I am adding more tests to the tech’s pretest routine to cut my chair time back. That should allow me to see possibly 2-3 more patients per day.

I need to find the right balance between efficiency and appropriate face time with my patient.




The Moment Of Truth: How Does Your Staff Handle Everyday Interactions?

By Jerry Hayes OD | 7/9/2009 - 1:35 pm

Those brief little interactions between your staff, you and your patients are what author Jan Carlzon called "Moments Of Truth" in a business. Here are two personal experiences that stick out in my mind: