Patients Rate Doctors. How Do You Feel About Rating Patients?

We do not deliver any different standard of care between any class of patients. In thinking about the question, I look at how much a patient spends in our office just as another behavior that needs to be taken into account in order to service the patient properly. Some patient requires different treatment than others, like engineers or person from different cultures. I think any person who spends a lot of money in our office, or anywhere in the free market, there is going to expectation of better customer service. If you accept a variety of insurances plan where patient will come to your office that have different access and attitudes about how much they will spend on Eyewear, then grading patients will only help you deliver better service to each patient. If you have developed a niche, then you have already sorted out many of those issues and have little issue with patient diversity or spending habits. We don't "grade" patient in how much they spend but since we have been EMR for many years now, it is easy to see how much they have spend when servicing the patient and that information can be seen by staff anytime it's needed.