Patient blasts his eye doctor on Facebook
By Jerry Hayes OD | in
|
3/11/2010 - 11:11 am
Dear readers,
Pasted below is a word for word copy of a Facebook post I stumbled on while reading another site over this weekend.
Note; this was posted on June 12, 2009. It was still there on March 8, 2010.
Michael’s Facebook Page
"I was at an eye doctor's office yesterday with my two children. When we walked in I noticed the window to the desk was shut. But they at least had a couple posters up telling us what to do. The room was packed...
This is THE most PATHETIC customer service I've ever experienced...
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one way to monitor social media comments
Hello Jerry,
There is a company out of Greensboro, NC called Medical Justice (877-633-5878).
It's a service that weekly scans the internet for negative feedback comments, blogs, and such against you and your practice and then provide a channel via Contract Law to get the comments removed from the social media site and the internet.
Getting negative comments removed otherwise is pretty much impossible if you try because of Free Speech, but by having a patient sign something at check-in stating that they agree to not say bad things about you and you agree to do the same for them falls under Contract Law. This is enforceable and this company has good success at getting the comments removed from social and medical rating sites.
Because social media is becoming a force for those 35 and under, I want to protect myself against some of its negative power.
My office provides very good service and try our best to work with patients to solve the problem, but my reputation is of great value and needs to be protected.
Thanks and I enjoy your blog,
George Hertneky, OD
interesting! I like the
interesting!
I like the idea of having a service monitor online comments...
I am not sure how practical it is to have patients sign a form stating they agree not to say bad things about you.
Does anyone out there actually use this type of form? JH